• Valuation Specialist

    Job Locations US-OR-Milwaukie
    FLSA Status
    Non-Exempt
    Type
    Temporary Part-Time
  • Mission

    Valuation Service Representative

     

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Are You Uncommon?

    We’re on the hunt for an experienced Valuation Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will serve as the primary point of contact for insurance clients requesting a vehicle valuation for a total loss claim

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what are volunteers are responsible for – their mission.  The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    1. Deliver an amazing customer experience to clients requesting and updating vehicle valuations through phone and email support.
    2. Accurately produce vehicle valuations for multiple types of vehicles by conducting online research, utilizing our internal resources, and making outbound calls to dealerships.
    3. Continuously learning in an ever-changing environment with new vehicles and new vehicle technology introduced every year.

     

    Additional responsibilities of the role include:

    • Prioritizing and completing work received throughout the day, to help ensure our clients valuations are returned to them as quickly as possible.
    • Utilize instant messenger for team support and communication.
    • Act as the voice of our customer, by passing along feedback to help improve our company and our team.

     

    Qualifications

    Are You Qualified?

    Experience:

    • High School diploma or GED equivalent
    • Any combination of experience and high interest in Recreational Vehicles, Semi-truck, Automotive, Power Sports, or Commercial Vehicles is strongly desired
    • 3-5 years in a customer service profession, preferably with an insurance or automotive organization.
    • Able to type 40 words per minute with 95% accuracy
    • Strong organizational skills

     

    Ability to:

    • Effectively communicate with others, at all levels of the Company, and with the general public, both verbally and in writing.
    • Demonstrate a courteous, tactful and professional approach with employees and external customers and vendors.
    • Accurately complete tasks and projects, within allowable time-frames.
    • Perform special assignments as requested by the management team.
    • Work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary;
    • Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard; and
    • Remain alert and focused during the work day.

     

    It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

     

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.

     

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