• LYNX Customer Service Representative

    Job Locations US-KY-Paducah
    FLSA Status
    Regular Full-Time
  • Mission

    Customer Service Representative - Paducah KY

    $600 for 60 New Hire Incentive - Customer Service Role


    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit www.solera.com, www.lynxservices.com , https://www.facebook.com/lynxservicessolera/


    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.


    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.


    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.


    Are You Uncommon?

    We’re on the hunt for experienced Customer Service Representatives, who have a passion for Customer Satisfaction and who rank in the top quartile among their peers. Individuals who have a highly competitive and entrepreneurial mindset, who are wired with a team-first attitude, and who have no problem rolling up their sleeves to execute their missions. You will serve as a Customer Service Representative as liaison between our clients and their customers.


     Please email kjones@lynxservices.com to submit your resume.

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what are volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. The mission 80’s for this role, are:

    • Effectively communicate with customers to promptly process insurance claims on behalf of clients by answering inbound telephone calls, and responding to claim related questions;
    • Accurately enter customer information in various computer systems; and
    • Exceed Key Performance Metrics such as Customer and Client Satisfaction, Call Handle Time, and Number of Calls


    Eligibility Requirements

    To be eligible, an applicant must:

    • Have a High School diploma or equivalent
    • Successfully pass a background screen
    • Successfully pass a drug screen


    Are You Qualified?

    • Comfortable with keyboard typing and using a mouse
    • Experience in customer service preferred
    • Experience in inbound and outbound call center work a plus

    Ability to:

    • Speak clearly in a friendly, courteous, and professional manner on the phone
    • Effectively communicate ideas verbally and in writing
    • Ability to think quickly on their feet during phone conversations with customers
    • Manage difficult or emotional customers in a calm, polite and professional manner
    • Listen, pay attention to detail, and ask clarifying questions
    • Accurately type data into various computer systems
    • Respond to constructive feedback in a positive and professional manner
    • Quickly learn and apply new skills
    • Multi-task and prioritize tasks
    • Work in a fast-paced environment
    • Work effectively as part of a team
    • Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customer needs
    • Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard
    • Remain alert and focused during the work day

    It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.


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