• Tech Support Representative - Bilingual - English, French

    Job Locations CA-CAN - Ontario
    FLSA Status
    Regular Full-Time
  • Mission

    Technical Support Representative - (Cisco)


    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.


    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.


    Are You Uncommon?

    We’re on the hunt for an experienced Technical Support Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. The mission 80’s for this role, are:

    1. Provides technical support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and install specialists
    2. Troubleshoots and resolves issues related to Audatex software and hardware and contribute to internal Knowledgebase
    3. Actively obtains training on additional products, sometimes independently

    Additional responsibilities of the role include:

    • Displays understanding of Solera principles
    • Successfully reaches TSR2 prior to consideration for TSR3
    • Serves as a mentor for incoming TSRs
    • Qualifies as KCS2, verify, score and improve knowledgebase submissions by all TSRs.
    • Acts as an SME in one or more products or processes.


    Are You Qualified?

    • Complete one full year of employment as a Technical Support Rep while meeting or exceeding all metrics and goals.
    • High School Degree or equivalent required; College or technical degree in Computer Science or equivalent preferred
    • Demonstrated proficiency in TSR3 product offerings
    • 1-2 years customer service experience in a call center environment
    • 1-2 years or help desk or technical support experience preferred
    • Knowledge of Windows Operating systems
    • Knowledge of Microsoft Office Products
    • Ability to install and troubleshoot software
    • Ability to install and configure hardware at the board level
    • Ability to install and troubleshoot TCP/IP
    • Excellent written and oral communication skills
    • Networking experience preferred


    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.


    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.


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