• Senior Performance Manager

    Job Locations US-Virtual California
    FLSA Status
    Regular Full-Time
  • Mission


    Fullstack Engineeer


    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include RedCap, Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.


    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.


    Are You Uncommon?

    We’re on the hunt for an experienced Senior Performance Manager who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will join our RedCap team, a platform that delivers Uber like experiences for automotive customers (imagine servicing your car without visiting the dealership!).

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. The mission 80’s for this role, are:

    1. Develop professional relations at assinged customer sites
    2. Develop a client specific strategy for each underperforming dealer in efforts to encourage usage of RedCap
    3. Monitor usage of RedCap solutions at assigned customer sites to uncover potential unhappy customers

    Additional Responsibilities of the role Include:


    • Complete simple to moderately complex tasks related to consultations for customers
    • Develop professional relationships at assigned customer sites
    • Assist with on-site installations as needed
    • Work independently with minimal supervision
    • Develop a client specific strategy for each underperforming dealer in efforts to encourage usage of RedCap
    • Be a company wide resource for the product as well as assigned customers
    • Provide leads for additional products and services RedCap currently offers or will offer in the future
    • Provide leads for RedCap products at additional dealerships
    • Monitor usage of RedCap solutions at assigned customer sites to uncover potential unhappy customers
    • Updates Salesforce with all relevant activity on a timely basis
    • Completes all assigned projects by requested deadlines


    Are You Qualified? 

    • Proficient in Microsoft Office Suite
    • Experience presenting to high-level managers, groups and One-on-One
    • 5+ years of experience working directly with customers
    • Bachelor’s Degree or equivalent work experience
    • Experience with Salesforce
    • Experience in the automotive industry – Retail, Manufacturer or Vendor
    • Ability to conduct on-line consulting engagements
    • Likely a field based position
    • Extensive travel may be required – up to 100%
    • Ability to obtain a personal credit card in order to rent cars, purchase airline tickets, etc


    Our Space


    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration. If desired, this role is available as a work from home environment.


    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.


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