• Customer Experience Executive

    Job Locations US-MA-Needham
    FLSA Status
    Exempt
    Type
    Regular Full-Time
  • Mission

    Customer Experience Executive

     

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

    Position 80s

    Are You Uncommon?

    We’re on the hunt for an experienced Customer Experience Executive who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will be responsible for generating revenue growth within a targeted area of the country.  The successful candidate will help grow the customer (adjuster) base within their area, and ensure that our retention remains high.  The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams.  Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.

     

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission.  The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    1. Achieve targeted revenue growth within an assigned territory.
    2. Increase frequency of use from the adjusters within an assigned territory.
    3. Increase adjuster retention within an assigned territory.

     

    Additional responsibilities of the role include:

    • Act as the primary point of contact for adjusters within an assigned territory.
    • Build meaningful and trusted relationships with adjusters.
    • Provide exceptional customer service experience.
    • Win new assignments (claims) from adjusters.
    • Responsible for post-claim follow-up and adhering to Enservio’s Cadence process.
    • Manage the intake and delivery process.
    • Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy.
    • Set proper expectations on process and service levels with customers and internal Operations Team.

    Qualifications

    Are You Qualified?

    • Proven track record of successfully attaining sales and revenue goals in a fast paced environment.
    • Empathetic personality and a strong customer orientation.
    • Ability to advocate for both the customer and the company.
    • Ability to respond to and resolve problems quickly.
    • Driven team player with strong work ethic.
    • Ability to prioritize and multitask.
    • Strong communication skills written and verbal; both externally and internally.
    • 5+ years of Sales and Service experience.
    • Bachelor’s Degree preferred.
    • Knowledge of the insurance industry a plus.
    • Ability to work in the Needham, MA office daily preferred.

    ENS001

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