• Desktop Support Engineer

    Job Locations US-MA-Needham
    FLSA Status
    Regular Full-Time
  • Mission

    Desktop Support Engineer


    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.


    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

    Position 80s

    Are You Uncommon?

    We’re on the hunt for a Desktop Support Engineer who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will provide critical end user services and support and will share responsibility for key corporate services, including email and phone system support. The qualified individual will have experience supporting a Microsoft Windows environment from an end user perspective, and possess excellent customer service and response skills.


    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission.  The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    1. Responsible for end user support and administration including new-hire provisioning, request administration for key corporate systems, IT ticket troubleshooting and equipment requests
    2. Configure, deploy, and support end user systems from request to retirement
    3. Office 365 Exchange support and administration for end-user mailbox, SharePoint, and Skype services


    Additional responsibilities of the role include:

    • Ticket System (Zendesk) Support and Administration
    • Create and maintain documentation on processes and procedures as they relate to the Corporate IT function
    • Implement key automation tools for streamlining workflow and systems management
    • End user hardware inventory management, including order submission and delivery management


    Are You Qualified?

    • 3+ years of IT Desktop support in corporate environments.
    • Strong experience with Microsoft Windows 7/8/10/2003/2008/2012 and Apple MacOs and iOS operating systems.
    • Experience with end user technologies such as Windows 7/8/10, MacOS, IOS, Android, Microsoft Office.
    • Must be self-motivated with good communication and interpersonal skills, completely customer and process focused.
    • Must be willing to work after hours if needed, including weekends, for on call as well as emergency/scheduled work.
    • Ability to travel locally as needed to datacenter colocations.
    • Ability to lift objects such as computer equipment up to 50 pounds.
    • Active Directory (2008+) and Microsoft Windows experience, user-level security and permissioning, and Patch/Systems maintenance is a plus.
    • Experience with Office 365 Exchange support and administration in a Tenant configuration is a plus.
    • Experience supporting production VMWare environments a plus.
    • Exposure to Cisco networking infrastructure, including routing, switching, firewall administration is a plus.
    • Wireless LAN support, including Meraki Aps is a plus.



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