• Tech Ops Engineer

    Job Locations US-UT-South Jordan
    FLSA Status
    Exempt
    Type
    Regular Full-Time
  • Mission

    TechOps Engineer

     

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Are You Uncommon?

    We’re on the hunt for an experienced TechOps Engineer who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the TechOps Engineer.

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. The mission 80’s for this role, are:

    1. Support all clients by assisting HelpDesk in escalated tickets meeting a case resolution of 95%. 
    2. Complete Technical Implementation of new clients and integrating DMS' with a case resolution of 95%, also impacting 30 days to revenue.  
    3. Identifying and documenting product defects, escalating issues to Engineering with correct priority allowing for a timely fix impacting Engineering SLAsInclude mission 80

    Qualifications

    Are You Qualified?

    • 2+ years of experience in a customer service role
    • Prefer technology schooling or experience
    • Ability to work independently
    • Ability to work in a team environment
    • Strong written and verbal English communication skills
    • Spanish Speaking a plus (not required)
    • Must be able to work either of the following shifts:
      • 6am-2:30pm (MST)
      • 8:30am-5pm (MST)

    Essential Physical Functions:

    • Must be able to sit for long periods of time at a computer
    • Answering and placing phone calls
    • Typing on key board
    • Ability to effectively and accurately communicate to customers(written and speech)
    • Excellent Multi-tasker
    • Drive departmental KPI’s by handling as many inbound calls as possible while still providing world class service
    • Ability to quickly identify and escalate ‘work stoppage’ or ‘hard down’ issues to Tier 2 technicians
    • Can work independently with little oversight

    Equipment and Technology Used and Skills needed:

    • SalesForce
    • WinForm application understanding
    • SQL basics (services and users)
    • Printer support
    • Operating System understanding (windows, macOS, etc.)
    • Outlook organization and communications skills
    • Shoretel

     

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.  

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