• SQL Data Operations Specialist

    Job Locations US-FL-DME - Daytona Beach
    FLSA Status
    Exempt
    Type
    Regular Full-Time
  • Mission

     

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Are You Uncommon?

    We’re on the hunt for an experienced SQL Data Operations Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the SQL Data Operations Specialist.

     

     

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    • Manages data acquisition activities
    • Manages data collection process
    • Monitors and manages Salesforce.com case activity
    • Completes miscellaneous activities

    Additional responsibilities of the role include:

    • Provide exceptional customer service
    • Maintain data quality and integrity
    • Support Operation’s Production teams’ goals of efficiency, quality, and on-time delivery

    Specific Areas of Responsibility

    • Manages data acquisition activities
      • Completes all vendor or client-specific activities required to initiate or cancel data feed
      • Monitors progress of data feed initiation or cancellation
      • Follows vendor-specific processes to complete data count requests
      • Follows vendor-specific processes to complete data orders
      • Performs quality control checks on 3rd party counts and/or orders to validate they meet requirements
      • Completes and submits Purchase Order for 3rd party list orders
      • Manages data vendor relationships
    • Manages data collection process
      • Ensures the timely delivery of data from clients and vendors
      • Ensures data is loaded correctly into information systems
      • Analyzes data for accuracy and to identify patterns
      • Troubleshoots issues with data files received from dealers and vendors
      • Resolves any data discrepancies
    • Monitors and manages Salesforce.com case activities
      • Manages case workload using Salesforce.com Case grid
      • Verifies cases within published SLA
      • Takes timely action to investigate and resolve case-related issues
      • Resolves cases within published SLA
      • Provides regular updates on case status using Chatter
      • Proposes solutions to compensate for data delivery delays
      • Responds to questions about individual cases from external customers, data vendors, and internal team members
      • Elevates ongoing issues to manager
    • Completes miscellaneous activities
      • Creates and maintains standard operating procedure documentation for specific jobs, programs or accounts supported
      • Leads and/or participates in team cross-training
      • Provides customer phone support for POSI Program, as required
      • Researches and resolves enrollment issues for POSI Program
      • Completes job-related tasks in Red Rocket Technology Platform(s)

     

    Qualifications

    Are You Qualified?

    • Excellent skills in customer service
    • Excellent knowledge of SQL data bases, data requirements, and high-level view of application architecture
    • Above average skills in Microsoft Office Software ((Excel (2010), Outlook (2007), Word (2010) and Windows( 7))
    • Above average knowledge of the Internet and database technologies
    • Demonstrated ability to analyze data and identify discrepancies
    • Demonstrated ability to effectively communicate ideas verbally and in writing.
    • Demonstrated ability to positively communicate with DMEa internal and external customers.
    • Demonstrated ability to follow through on commitments
    • Demonstrated ability to work effectively in a fast-paced organization
    • Demonstrated ability to multi-task, prioritize, coordinate projects, and meet simultaneous deadlines
    • Demonstrated ability to pay attention to detail
    • Demonstrated ability to effectively work as a team player and demonstrate respect for colleagues at all times
    • Demonstrated ability to effectively learn and apply new skills
    • Demonstrated ability to learn new processes by following written documentation
    • Demonstrated ability to identify and elevate potential issues / problems
    • Demonstrated ability to complete standalone projects/tasks with limited supervision
    • Demonstrated ability to successfully move into problem solving mode whenever challenges or concerns arise
    • Demonstrated ability to participate in brainstorming / idea generation

    Education and Experience:

    • Degree or equivalent experience: Bachelors / 4-year college degree or three plus years of relevant work experience in technical support or data delivery.  BA in Management Information Systems (MIS), Computer Science or Computer Information Systems (CIS) preferred.

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

     

    Check out what Inc.com had to say about Solera’s offices: http://www.inc.com/kevin-j-ryan/ss/solera-office-is-very-texas.html

               

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