Professional Services Consultant

Job Locations CA-CAN - Ontario
FLSA Status
Exempt
Type
Regular Full-Time

Mission

WHO WE ARE

Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

Join the leading global provider of software and services for the automobile insurance claims processing industry! Audatex Canada, a subsidiary of Solera Holdings, Inc. (NYSE: SLH), delivers market-leading claims solutions to insurance companies, collision repair shops and automotive recyclers worldwide. This global reach, combined with a strong financial position, enables us to continually invest in our technology, our clients and, our employees.Audatex Canada is currently seeking Professional Services Consultant's to join the team in Ontario.

THE SOLERA WAY

 

Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

 

ARE YOU UNCOMMON?

We’re on the hunt for a Professional Services Consultant who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. 

 

OUR SPACE

We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

 

We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.

 

Check out what Inc.com had to say about Solera’s offices: http://www.inc.com/kevin-j-ryan/ss/solera-office-is-very-texas.html         

Position 80s

WHAT YOU'LL BE DOING


Deliver unparalleled service and product support to ensure Audatex Canada is integrated deeply into our clients’ business processes and the successful use of Claims Management Solution into their business operations. As an engaged, knowledgeable, service staff you will become known in the industry as the “go-to” team member for claims and BSMS solutions.


This is a hands-on, results oriented role supporting the sales teams in moving opportunities from qualification to full implementation.
Professional Services Consultants utilize in-depth knowledge of our clients’ needs and workflows to provide technical guidance and ensure our solutions deliver a high value proposition.
The role is accountable for providing Professional Services to our Insurance and body shop clients.·
Directly assist sales team in achieving, meeting or exceeding Audatex stated financial quotas and targets· Apply and continuously improve implementation, training and support drills to ensure solution adoption and 4:1/8:1 ROI validation·

Work as a trusted advisor to provide claims solutions to our clients’ needs, perform on-site installation, training, and support of software/ workflow solutions and complex equipment and software systems·
Meet and exceed training, client support, implementation and Professional Services targets·
Support internal teams in the analysis and identification of solutions for the Canadian Marketplace·
Assist in the testing of new releases, solutions and workflows prior to release to the Canadian Marketplace·
Assist in the creation of training documentation and certification programs for Audatex products·
Perform additional duties as required.

Qualifications

ARE YOU QUALIFIED?


Post-secondary education or equivalent in at least two related disciplines (Computer Science, Automotive Industry, Education/Training).
Two or more years of related experience, with an understanding of client server & network environments, PC operating systems and hardware platforms.
Solid stand up training and presentation skills·
Ability to multi-task, respond and reacts to a variety of different critical issues simultaneously.
In depth knowledge of Claims Solution.
Bilingual in French and English would be considered an asset, but is not required·
Strong analytical and problem solving skills·
Highly output focused with drive for consistently overachieving results· Excellent interpersonal, communication and presentation skills in front of customers, prospects, sales meetings, trade shows and executives·
Ability to delegate responsibility and commensurate authority to the organization but still remain hands-on with attention to detail·
Willingness and ability to travel 40% of the time within Canada with occasional travel to the U.S.
Affinity for building strong relationships with multiple teams in a matrix environment·
Ability to thrive in a fast faced, often changing environment

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