Director of Change Management

US-TX-Corp - Westlake
FLSA Status
Regular Full-Time


About Solera


Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that manage and protect life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 45 acquisitions across its Risk Management Solutions, Service Maintenance & Repair, and Customer Retention Management platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 250 million transactions annually for approximately 200,000 partners and customers in nearly 90 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,000+ associates comes from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. Solera went public on the NYSE in 2007 under the stock symbol "SLH", joined the S&P 400 in 2009, and went private in 2016 in a $6.5 billion transaction backed by leading investors that include Vista Equity Partners, Koch Industries and Goldman Sachs. For more information, please visit, @soleraworks on Instagram, or @SoleraInc Twitter.


Solera is seeking a strong leader to work as the Director of Change Management for Global IT.  Reporting to the Global Incident and Change Leader, this leader lead and manage change process and implementation relating to Solera systems and processes. This is a senior role within Solera Global IT and will require international travel and work with a variety of stakeholders across the divisions and regions.  The successful candidate will have a proven track record of leading and developing strategic planning, performance processes and change initiatives in a relevant and complex environment. Balancing strong analytical and team leadership skills, candidates will have experience of working with geographically diverse teams and the ability to communicate at all levels

Position 80s

Mission 80’s

  • Lead the Global ITSM Change Management organization to deliver a process that enables a technology operating environment which is controlled, efficient, effective.
  • Maintain process documentation, reporting/KPIs and ITSM Application Tooling that is consistent with ISO 27001, SOC, Sarbanes Oxley and ITIL V3 best practices. 
  • Coordinate across IT and Software Development teams to create and deliver Dev Ops Continuous Integration/Continuous delivery pipelines with full automated testing and configuration management.



Leads a team of Change Managers and Release Coordinators responsible for the Global Change Management process in coordination with the IT PMO for product and project governance and program management oversight

  • Facilitate process reviews to drive out, define and agree on user requirements working with key stakeholders including Compliance SME’s, Senior Management, Systems and Operations teams.
  • Ensure robust and effective process is adopted and aligned as appropriate, throughout affected change management areas
  • Review and amend as necessary, those current policies and procedures across all Divisions and jurisdictions to ensure they adhere to Solera Global IT Policy
  • Deliver communication and training to staff when new or significantly amended policies & procedures are launched.



Skills / experience requirements

  • 5+ years’ experience of managing large change projects/programmes with significant experience specifically, compliance, risk management preferably in a multi environment area.
  • Strong interpersonal skills with proven ability of organisational planning, resource mobilisation and problem solving
  • Highly experienced in dealing with senior and executive sponsors and rationalising cross line of business priorities.
  • Experience in the Compliance domain, with specific focus on systems and processes relating to ISO27001, Sarbanes Oxley, SOC in a regulatory environment.
  • Strong track record of business transformation/change project/programme delivery in a global and local structure.
  • Ability to work effectively under pressure with competing and rapidly changing priorities.
  • Ability to develop cohesive working relationships with internal stakeholders.
  • Ability to bring analytical rigour and structure and effective solutions to poorly-defined problems.
  • Strong communication skills – applicable through multiple channels (written, spoken, workshops, presentations)
  • Motivated and driven.

Competencies Required

Lead and Evolve the Change Management Team

  • Drive stakeholder engagement and manage and escalated where necessary.

  • A leadership style that is hands-on and leads by example to ensure that the team is organized and executes day-to-day operations effectively. The experience in assessing and shaping a team for maximum effectiveness is a critical component.

  • Take responsibility for progress to ensure project components are delivered on time and within budget, and divisional targeted business results/outcomes are realized.
  • Provide senior executive level updates to provide accurate, timely and insightful analysis of progress. Influence and engage as necessary.
  • Support the identification of stakeholder goals and effectively manage their expectations, addressing any misalignment. Lead stakeholders to deliver effectively and efficiently.


Collaboration & Influencing Across Solera Team

  • Demonstrated ability to navigate a complex business structure and develop credibility and trust with both technical and business stakeholders.
  • A demonstrable ability to balance and prioritize usability requirements with business objectives.
  • Provide strong cross-functional leadership, skilled at developing relationships and the ability to influence without authority.
  • Ensure that internal and external regulatory requirements are met.



  • Ability to adapt to a flat hierarchy environment and work across departments
  • Team player with a focus on the big picture and overall success of the customers, the team, and Solera
  • Passion and commitment to quality
  • Ability to work in a fast paced team-oriented environment (80’s and 20’s) where change is constant and needs to be managed
  • You are pragmatic, solution- and team-oriented, creative, and self-starter
  • Must be performance driven, detailed, and results oriented
  • Willing to work flexible hours


The Solera Way

Solera’s uncommon culture is based on three simple principles: 80/20 (Focus), 30/30 (Efficiency), and 90/10 (accountability). Our mindset is also defined by the 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. Underscored by our fundamental belief in continuous change and innovation, the Solera Way has allowed us to become a global technology leader that is constantly growing in the double digits.

Our Space

We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

We also embrace wellness. Whether it is our onsite or offsite workout canters, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.


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