Territory Service Mgr

US-Virtual Michigan
FLSA Status
Exempt
Type
Regular Full-Time

Mission

Actively manage a large geographical territory of customers while strengthening business relationships and market presence.  Deliver superior client training, consulting, and account/relationship management.

Position 80s

Take accountability and ownership for the client’s successful use of Audatex Products & Services, resulting in efficiency for clients

  • Account management of given territories and projects within
  • Conduct professional software training and workshops for end users at client sites
  • Perform client software/hardware troubleshooting and issue resolution
  • Carry out routine site visits with client management and key contacts to maintain open communication
  • Act upon client needs and requests in timely and efficient manner; ensure product performance is exceptional
  • Identify opportunities tied to client initiatives and key performance indicators
  • Perform data and metrics analysis and identify any areas that need improvement
  • Collaborate with other business units (Product Development, Product Management, Marketing, Sales, etc) and use data to improve products and better position AudaExplore in the market arena
  • Meet and exceed performance metrics as related to productivity, client retention, and client satisfaction
  • Submit implementation plan of action designed to drive improvement on client key initiatives
  • Execute on improvement strategy; track and monitor results
  • Perform other related tasks as necessary

Qualifications

To perform job successfully, an individual must be able to perform each essential duty satisfactorily. The criteria listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION, EXPERIENCE and SKILLS:

Bachelor’s Degree in Business, Engineering, related field, or equivalent combination of education and experience required

  • Minimum 5 years of related experience
  • Fully proficient in all AudaExplore products/solutions, job related areas and client workflows
  • Knowledge and previous work experience in the Insurance Automobile Claims Industry is preferred
  • Must be able to use professional concepts to solve a variety of problems
  • Requires ability to work on problems of moderate scope, where analysis of situation requires a review of identifiable factors
  • Able to work from general instructions on routine work and participate in team efforts
  • Must work effectively within a team environment
  • Must be able to exercise judgment within defined procedures to determine appropriate action
  • Must learn and apply company policies, practices and procedures to accurately and expediently complete assigned duties and responsibilities
  • Must have excellent verbal and written communications skills
  • Must meet both client and organization needs producing accountable results
  • Must have an established record of professional training, public speaking, software usage/ support, consultation and exceptional customer service
  • Able to travel overnight 70% each month
  • Must be able to take responsibility for our client’s success while actively applying our company’s core philosophies

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