• Territory Service Mgr

    Job Locations US-Virtual Michigan
    FLSA Status
    Exempt
    Type
    Regular Full-Time
  • Mission

    TERRITORY SERVICE MGR

     

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

    Are You Uncommon?

    Actively manage a large geographical territory of customers while strengthening business relationships and market presence.  Deliver superior client training, consulting, and account/relationship management.

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission. The mission 80’s for this role, are:

    Take accountability and ownership for the client’s successful use of Audatex Products & Services, resulting in efficiency for clients

    • Account management of given territories and projects within
    • Conduct professional software training and workshops for end users at client sites
    • Perform client software/hardware troubleshooting and issue resolution
    • Carry out routine site visits with client management and key contacts to maintain open communication
    • Act upon client needs and requests in timely and efficient manner; ensure product performance is exceptional
    • Identify opportunities tied to client initiatives and key performance indicators
    • Perform data and metrics analysis and identify any areas that need improvement
    • Collaborate with other business units (Product Development, Product Management, Marketing, Sales, etc) and use data to improve products and better position AudaExplore in the market arena
    • Meet and exceed performance metrics as related to productivity, client retention, and client satisfaction
    • Submit implementation plan of action designed to drive improvement on client key initiatives
    • Execute on improvement strategy; track and monitor results
    • Perform other related tasks as necessary

    Qualifications

    Are You Qualified?

     

    EDUCATION, EXPERIENCE and SKILLS:

    • Bachelor’s Degree in Business, Engineering, related field, or equivalent combination of education and experience required
    • Minimum 5 years of related experience
    • Fully proficient in all AudaExplore products/solutions, job related areas and client workflows
    • Knowledge and previous work experience in the Insurance Automobile Claims Industry is preferred
    • Must be able to use professional concepts to solve a variety of problems
    • Requires ability to work on problems of moderate scope, where analysis of situation requires a review of identifiable factors
    • Able to work from general instructions on routine work and participate in team efforts
    • Must work effectively within a team environment
    • Must be able to exercise judgment within defined procedures to determine appropriate action
    • Must learn and apply company policies, practices and procedures to accurately and expediently complete assigned duties and responsibilities
    • Must have excellent verbal and written communications skills
    • Must meet both client and organization needs producing accountable results
    • Must have an established record of professional training, public speaking, software usage/ support, consultation and exceptional customer service
    • Able to travel overnight 70% each month
    • Must be able to take responsibility for our client’s success while actively applying our company’s core philosophies

     

    Our Space

     

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

     

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