Customer Experience Executive

US-MA-Needham
Type
Regular Full-Time

Mission

Customer Experience Executive

 

 

Enservio, Inc., a Solera Holdings Inc. company, is a leader who is transforming the $15B insurance market.  Our company has solved a decades-old challenge in the insurance industry: property contents valuation – basically, if you’ve lost something how does it get valued? Enservio provides a complete range of software and service solutions to the country’s largest insurers to accurately answer this key question and help people get their lives back together. The company’s technology products include consumer-facing web applications, enterprise SaaS applications and industry-leading business intelligence and predictive analytics, including our latest fraud detection and alternative payment offerings.

 

The Customer Experience Executive is responsible for generating revenue growth within a targeted area of the country.  The successful candidate will help grow the customer (adjuster) base within their area, and ensure that our retention remains high.  The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams.  Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.

Position 80s

Goals:

  • Responsible for revenue growth within an assigned territory
  • Increase frequency of use from the adjusters within an assigned territory
  • Increase adjuster retention within an assigned territory

 

Responsibilities:

  • Act as the primary point of contact for adjusters within an assigned territory
  • Build meaningful and trusted relationships with adjusters
  • Provide exceptional customer service experience
  • Win new assignments (claims) from adjusters
  • Responsible for post-claim follow-up and adhering to Enservio’s Cadence process
  • Manage the intake and delivery process
  • Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy
  • Set proper expectations on process and service levels with customers and internal Operations Team

Qualifications

Requirements:

  • Proven track record of successfully attaining sales and revenue goals in a fast paced environment
  • Empathetic personality and a strong customer orientation
  • Ability to advocate for both the customer and the company
  • Ability to respond to and resolve problems quickly
  • Driven team player with strong work ethic
  • Ability to prioritize and multitask
  • Strong communication skills written and verbal; both externally and internally
  • 5+ years of Sales and Service experience
  • Bachelor’s Degree preferred
  • Knowledge of the insurance industry a plus
  • Ability to work in the Needham, MA office daily preferred

ENS001

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed