Customer Interaction Representative - Inbound Agent - Start Date December 11th, 2017

US-FL-DME - Daytona Beach
FLSA Status
Non-Exempt
Type
Regular Full-Time

Mission

Position Summary:

 

Talks with customers via inbound calls for the purpose of scheduling appointments, customer service call overflow and informing clients of promotions at their automotive dealership.  Acts as a liaison between our client, automotive dealerships and their customers by providing exceptional customer service and relaying information between the two parties obtained from phone calls.

 

Start date: December 11th - Paid Mandatory Training for 1st week is from 10:30am - 7pm - Monday - Friday.

Position is located at the AutoPoint offices in Daytona Beach.  Not a remote call center position.

 

Must have flexible schedule and able to work shift that start in between the hours of 10am and ending as last as 10pm, including weekends.

 

Interview scheduled once applicant has successfully completed telephone prescreen, customer service assessment and typing test.

 

Position 80s

Primary Responsibilities:

 

• Communicate effectively to customers regarding new and current auto incentives on-behalf of car dealerships.
• Schedules appointments on behalf of our customers in order to prompt more sales.
• Solicits new or additional services as needed.
• Surveys customers by phone.
• Records complaints concerning service rendered, referring complaints of service failures to designated departments for investigation

Qualifications

Experience:

  • Experience in telemarketing, customer service or sales preferred


Ability to:

  • Accurately type at minimum of 30-35 wpm
  • Speak clearly and persuasively
  • Listen and gets clarification
  • Think quickly on your feet during phone conversations with the customer
  • Respond to customer’s objections with effective rebuttals and schedule the appointment.
  • Solicit customer feedback to improve service.
  • Manage difficult or emotional customer situations.
  • Multi-task and work under the pressure of deadlines
  • Work effectively as part of a team 
  • Make sound decisions with minimum supervision
  • Adhere to schedules based on dialing strategies
  • Quickly learn and master internal AutoPoint Software and Web reporting systems

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