LYNX Customer Service Representative

US-KY-Paducah
FLSA Status
Non-Exempt
Type
Regular Full-Time

Mission

The CSR is responsible for processing automotive and property insurance and fleet related claims on behalf of clients by answering inbound telephone calls, entering confidential customer information into computer systems, answering claim-related questions from customers/ clients and providing superior customer service to all callers. 

 

Position 80s

Consistently strive to minimize the handle time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules;

  • Plan and organize work to maximize productivity in all customer service activities;
  • Consistently handle customer contacts in full conformance with defined process requirements, quality standards and business rules. 

 

 

  • Respond to constructive feedback in a positive and professional manner; 

 

  • Ability to concurrently communicate telephonically and type;

 

  • Ability to meet and possibly exceed department goals and guidelines;

 

  • Willingness to cross-train in other platforms;

 

  • Consistently meet or exceed individual performance goals;
  • Take appropriate actions to address any/all noted areas for improvement;

 

  • Determined to satisfy customer needs;

 

  • Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary; and

All other related and/or additional responsibilities that may be

 

Qualifications

  • Minimum of a High School education or GED required;

 

  • One-year customer service experience preferred (Prior work experience in a customer-service, team-oriented environment is preferred);

 

  • Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients;

 

  • Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude);

 

  • Efficient computer and typing skills;

 

  • Impeccable attendance;

 

  • Ability to multi-task and use multiple computer applications for data entry, locate answers to questions in application help files, utilize email to send and receive messages, and manage incoming/outgoing phone calls;

 

  • Flexibility to meet dynamic and ever-changing work schedules and capable of working in a routine, repetitive work environment is essential;

 

  • Possess skills/ dimensions including interpersonal orientation, deductive problem solving, written/oral expression, behavioral flexibility, work ethic, attention to detail, frustration tolerance, and teamwork;

 

  • Proficient bilingual (English/Spanish) language skills are considered a plus;

 

  • Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard; and,

 

  • Ability to remain alert and focused during the work day.

 

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

 

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