The CSR is responsible for processing automotive and property insurance and fleet related claims on behalf of clients by answering inbound telephone calls, entering confidential customer information into computer systems, answering claim-related questions from customers/ clients and providing superior customer service to all callers.
Consistently strive to minimize the handle time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules;
All other related and/or additional responsibilities that may be
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Companyâ€™s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.