Territory Service Mgr 3

US-Virtual Michigan
FLSA Status
Exempt
Type
Regular Full-Time

Mission

Responsible for partnering with the Territory Support Managers to coach, audit, and train teammates.  Assist in the planning and scope of needed activities with all customers while mainly being responsible for Tier II and Tier III customers.  In addition, position will be fully accountable for actively managing a large geographical territory of customers strengthening business relationships and market presence

Position 80s

  • Conduct professional software training and workshops for end users at client sites
  • Perform client software/hardware troubleshooting and issue resolution
  • Drive process adoption through training and evaluation
  • Carry out regular site visits with client management and key contacts to maintain open communication
  • Take accountability and ownership for the client’s successful use of Audatex Products & Services, resulting in efficiency for clients
  • Act upon client needs and requests in timely and efficient manner; ensure product performance is exceptional
  • Perform rollout planning as assigned by Field Service Director
  • Collaborate with other business units (Product Development, Product Management, Marketing, Sales, etc.) and use data to improve products and better position Audatex in the market arena
  • Act as SME for all products and perform as product expert to Product Management, Sales and SAM colleagues
  • Provide Backup and supplemental activities for the Territory Services Director (vacation, by assignment or other) including client issue escalations, general team operations; mentoring and coaching; interviewing; involvement establishing team mission, 80’s and individualized objectives; and driving team campaigns
  • Playing an active role in acquiring/re-signing significant business
  • Liaise between internal departments and Field Services
  • Audit production metrics
  • Strategize and execute process improvement

Qualifications

To perform job successfully, an individual must be able to perform each essential duty satisfactorily. The criteria listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE and SKILLS:

  • Recognized leader within Field Service performing in the top percentile in production metrics
  • Signature account home office level presentation experience
  • Expert knowledge of Signature account workflows
  • Exceptional understanding of client needs with flawless implementation
  • Possess managerial qualities, accountability and results
  • Bachelor’s Degree in Business or a related field, or equivalent combination of education and experience
  • Able to travel overnight up to 70% each month
  • Minimum 5 years of professional, related experience
  • Knowledge and previous work experience in the Insurance Automobile Claims Industry is highly preferred
  • Display strong performance and exceptional skills and considered a “trusted advisor” to the Services organization
  • Team player who will work within the company to continue improving the way Audatex serves its customers
  • Must have attention to detail, a commitment to quality and be results driven and highly customer focused
  • Proven interpersonal skills with ability to interact with all levels of management and subject matter experts across a diverse organization
  • Proven excellence in verbal and written communications skills
  • Must have an established record of professional training, public speaking, software usage/ support, consultation and exceptional customer service
  • Must work effectively within a team and autonomous environment
  • Must be able to exercise independent judgment within defined procedures to determine appropriate action
  • Must learn and apply company policies, practices and procedures to accurately and expediently complete assigned duties and responsibilities
  • Proficiency in all Audatex products/solutions, job related areas and client workflows preferred
  • Must enable our client’s success while actively applying our company’s core principles
  • Must be able to coordinate and interact collaboratively with individuals across multiple departments and at varying levels within the company
  • Maintain professionalism in all aspects of client/team communication regarding confidential data and discretion   

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