Contents Claim Manager

US-MA-Needham | US-Virtual Massachusetts | US-Virtual Rhode Island | US-Virtual New Hampshire | US-Virtual Connecticut
FLSA Status
Regular Full-Time


Enservio, a Solera Holdings Inc. company, is a leader who is transforming the $15B insurance market. The company has innovatively solved a decades-old challenge in the insurance industry: Contents Property Valuation. Enservio provides a complete range of software and service solutions to the country's largest insurers. The company's services span the contents value chain from web-based software to claim process management to office appraisal to on-the-ground field inventory services. All Enservio employees are eligible to participate in a matching 401k plan.


As a Claims Manager at Enservio, you are a key part of the team that helps people get their lives back together after a disaster (i.e. fire, flood, tornado, etc.) hits their home.

Position 80s

  • Ownership of claim files from intake through delivery.
  • Manage all tasks and actions necessary to complete a successful claim assignment.
  • Own the Quality, Management, Customer Service and Cycle Time for all assigned claims.
  • Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services.  
  • Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment.
  • Work closely with Adjuster Owners on accounts
  • Responsible for Personal, Commercial and Complex property Claims.


  • Strong problem solving and analytical skills required.
  • Strong project management and multi-tasking skills preferred with ability to balance priorities.
  • Desire to work in a fast-paced environment that is focused on success and continuous improvement of quality and process.
  • Excellent communication, teamwork, perseverance, and strong attention to detail are critical.
  • Customer Service experience and customer orientation required.
  • Proficient with Microsoft Office Suite, especially Excel.
  • Property and Casualty claim knowledge helpful.
  • Bachelor’s Degree preferred.



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