• Senior Account Manager

    Job Locations US-Virtual Florida
    FLSA Status
    Exempt
    Type
    Regular Full-Time
  • Mission

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

     

    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

     

    Are You Uncommon?

    We’re on the hunt for an experienced Senior Account Manager who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will serve as the Senior Account Manager. 

     

     

    Position 80s

     

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    • Solution Counsulting
    • Account Retention and Management
    • Share IDENTIFIX's value and industry knowledge

    Additional responsibilities of the role include:

    • Understands the key performance indicators (KPI) that leverage the Aftermarket business
    • Effectively communicates Identifix’s value proposition and aligns it with the customer.
    • Regularly reviews, with assigned accounts, the results of the marketing product suite.
    • Identifies and recommends program changes and marketing strategies
    • Shares Identifix’s knowledge and industry findings with assigned accounts.  
    • Manages the retention, product penetration and growth of assigned accounts.
    • Manages all customer issues and conflict resolution.
    • Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members.
    • Communicates all program changes, enhancements and application bug fixes to the appropriate team
    • Maintains dealer contacts and business activity in Salesforce.com on a regular basis.
    • Processes and files internal documentation/communication on a timely basis, including but not limited to; 

                              Quarterly Business Reviews

                              Goals/Goals Achieved

                              Schedules future meetings

                              Market research

                              Provides valuable and constructive feedback.

     Other:

     

    • Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary; and
    • All other related and/or additional responsibilities that may be required or assigned.

     

    Qualifications

    Are You Qualified?

    • 4+ years professional experience in one of the following: sales, customer service, marketing
    • Automotive experience a plus

    • Self-motivated with little need for management involvement

    • Strong verbal & written communication skills

    • Strong phone communication skills; good command of the English language

    • Strong interpersonal communication skills; able to interface comfortably and effectively with all levels of dealership management

    • Strong ability to interpret analytical data and share that information clearly with dealership personnel; ability to translate data into process improvement opportunities

    • Must be able to sit for long periods of time in front of a computer

    • Must be able to communicate on phones for 50% + of the day  

     

    Other qualifications:

    Must be able to travel 25% of time.

     

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

     

    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

     

    Check out what Inc.com had to say about Solera’s offices: http://www.inc.com/kevin-j-ryan/ss/solera-office-is-very-texas.html

               

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