Responsible for managing a team of Technical Support Representatives, Senior Technical Support Representatives, and Business Operations teams in a help desk environment which includes direct client contact for issues of a highly technical nature. Ensures stated service and efficiency goals are met.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Required Skills and Abilities