Account Manager

US-Virtual Pennsylvania
FLSA Status
Exempt
Type
Regular Full-Time

Mission

TitleTec has been in business for over 7 years, providing industry-leading web-based software solutions and products for the automotive dealer industry.  We have over 6,000 dealerships nationwide that use our product and are increasing our numbers each day.  

Position Description:

TitleTec is seeking an Account Manager to work in a fast-paced and dynamic environment on an industry-leading software product in the automotive space.  The Account Manager will be responsible for the successful deployment, installation, and utilization of all product offerings from TitleTec, to the customers within a designated region.  This individual will report to the Sr State Manager, with the position located in the Scranton, Harrisburg, and Johnstown, PA areas.

 

TitleTec offers a competitive salary, full benefits including medical, dental, vision, company-paid life insurance, Short Term Disability, Long Term Disability, tuition reimbursement and 401k with employer match.  TitleTec is an Equal Opportunity Employer.

Position 80s

Key Responsibilities:
•    Ensure the delivery of high-quality technical support services through deployment, installation, and utilization of products to the customers
•    Provide highest level of customer satisfaction/service
•    Understand the software functions by identifying the customer's problems, resolving and following through all calls and building and maintaining strong working relationships
•    Support the customers in achieving their utilization targets by resolving any technical issues, assisting with integration of the program into their workflow and monitoring of each title clerk’s usage
•    Establish and maintain a very professional rapport while managing diverse requirements from multiple clients
•    Qualify a customer’s ability to deploy and achieve set utilization objectives for the products

Qualifications

Job Requirements:

•    Bachelor’s Degree
•    2+ years of experience in the Auto Dealer industry is preferred   
•    Pro-active, independent thinker with high energy/positive attitude
•    Ability to work proficiently with a team or independently
•    Flexible to work with client driven schedules; including interacting and supporting customers outside of normal business hours
•    Candidate must be located in, or willing to relocate to the Scranton, Harrisburg, and Johnstown, PA area
•    This position is home-office based with 50% daily travel and 25% overnight travel
•    Experience managing, deploying and supporting PC and custom software applications in the automotive dealer market highly desirable


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