Account Manager

US-Virtual California
FLSA Status
Exempt
Type
Regular Full-Time

Mission

POSITION SUMMARY:

The Field Account Manager represents the voice and face of AutoPoint to dealership customers. The Account Manager’s mission is to manage the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. Responsible for maintenance, product penetration, and revenue growth of assigned accounts.

 

Position 80s

ESSENTIAL DUTIES & RESPONSIBILITIES:

Servicing Mission

 

  • Use consultative approach to drive & sustain improvements within the work-flow and vehicle inspection process of their clients, leading to increased customer pay revenue within their dealerships
  • Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships.
  • Proactive outbound communication to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnel
  • Develop a culture of continuous improvement in process execution
  • Present and communicate AutoPoint products and offerings and their application within the overall dealership environment.
  • Understand the key performance indicators (KPI) that leverage the dealer’s business.
  • Provide marketing consultations for dealerships parts and service department and to develop marketing campaigns within our AutoPoint platform that will increase dealer traffic.
  • Understand dealerships objectives and position AutoPoint marketing products to align and support dealer’s objectives.
  • Effectively communicate AutoPoint’s value proposition and how it aligns with the dealer’s objectives.
  • Regularly review, with assigned accounts and dealerships, the results of the marketing product suite.
  • Identify and recommend program changes and marketing strategies
  • Share AutoPoint knowledge and industry findings with assigned accounts.
  • Manages the retention, product penetration and growth of assigned accounts.
  • Manages all customer issues and conflict resolution.
  • Participates in the enrollment and review process for new orders for retention programs and custom campaigns.
  • Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members.
  • Communicates all program changes, enhancements and application bug fixes to the Account Management team
  • Maintains dealer contacts and business activity in Salesforce.com on a regular basis.
  • Processes and files internal documentation/communication on a timely basis.

Qualifications

JOB SPECIFICATIONS

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.

 

Education: 

Bachelor’s Degree in Business (Sales or Marketing focus preferred) or equivalent work experience.

 

Experience: 

  • Qualified candidates must have 3+ years of experience in the automotive industry preferably with experience in account management of third party solutions, such as CRM applications, Service Inspections and marketing applications for auto dealerships. 
  • Preferred candidates will also have worked for 2+ years as a vendor in fixed operations with auto dealerships.

 

Competencies: 

To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors:

 

Knowledge of:

  • Sales processes and tools (account planning and key selling)
  • Dealership Management System software experience (CDK, R&R, etc.)

 Ability to:

  • Develop relationships with key decision-makers
  • Build relationships with both internal and external customers
  • Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner
  • Present solutions that meet client’s needs and close the sale
  • Develop strategies, action plans, and metrics to monitor results
  • Create business development plans
  • Effectively communicate ideas
  • Communicate and give presentations in front of groups.
  • Effectively convey processes and training.
  • Listen to others and appropriately act on information provided
  • Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines
  • Work independently with minimal supervision and under constant deadline pressure.
  • Work effectively in a team
  • Work effectively in a fast-paced organization.
  • Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).
  • Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard; and
  • Remain alert and focused during the work day.

Other Qualifications:

  • Must be able to travel up to 75% of the time.

 

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

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