Helpdesk Technician

US-UT-South Jordan
FLSA Status
Non-Exempt
Type
Regular Full-Time

Mission

 Description:

Join the national leader of auto dealership service technology. TitleTec, a subsidiary of Solera Holdings, Inc. (NYSE: SLH) is looking for an uncommon HelpDesk Technician to help us disrupt the market. We are a company with huge growth potential and opportunities to work with cutting edge technologies. If you love cars, are innovative and want to make an impact on the future of technology, we are interested in you.

 

Position is located at our company headquarters in Dallas, TX.

 

Job Summary:

TitleTec Technical HelpDesk supports its suite of software solutions for automotive service departments.  Associates receive incoming calls from dealerships inquiring for assistance on using the TitleTec software.  Our mission is to exceed customer expectations each and every time.

We accomplish our mission by:

  • Hiring quality people
  • Building customer trust and value by providing a quality experience on every contact
  • Constantly evaluating and improving our technical processes and personnel
  • Continually updating documentation to keep pace with AutoPoint's constantly advancing technology Training our personnel to be both efficient and professional Adhering to a policy of complete and open communication with both our external and internal customers.

 

Our goal is to create long term customer partners by; understanding and owning the issue, quickly and efficiently finding the correct solution, and verifying our resolutions through "Closing the Loop" with each customer. 

Position 80s

Minimum Requirements:

  • 2+ years of experience in a customer service role
    • Prefer technology schooling or experience
    • Ability to work independently
    • Ability to work in a team environment
    • Strong written and verbal English communication skills
    • Spanish Speaking a plus (not required)

Qualifications

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Problem solving: the individual identifies and resolves basic user and technical problems in a timely manner, gathers and analyzes information skillfully.
  • Customer service: the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
  • Planning/organizing: the individual prioritizes and plans work activities and uses time efficiently.
  • Quality control: the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
  • Quantity: meets productivity standards and completes work in a timely manner.
  • Adaptability: the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability: the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Essential Physical Functions:

  • Must be able to sit for long periods of time at a computer
  • Answering and placing phone calls
  • Typing on key board

 

Equipment and Technology Used:

  • Microsoft Outlook and Excel
  • Experience with Microsoft OS. (Windows XP, 2003, 2008, 2008R2, 7, 8)
  • Salesforce
  • A number of proprietary software products which will be trained on the job

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