• Material Damage Specialist - Virtual role

    Job Locations US-Virtual Illinois
    FLSA Status
    Regular Full-Time
  • Mission

    Virtual Material Damage Specialist

    The Material Damage Specialist (MDS) is responsible for appraising, adjusting and auditing automotive damage insurance claims while controlling costs on behalf of insurance clients.  The MDS has continuous interaction with claimants and clients to exchange information, possesses and uses advanced technical knowledge of the auto repair industry to provide analysis of alternative courses of action, and exercises discretion and judgment to settle claims and prepare client reports.  This is a professional position requiring advanced knowledge of the automotive repair industry and state licensing to demonstrate competency to properly determine pricing for insurance repair claims.

    Position 80s

    Productivity - Consistently strive to minimize claim cycle time and control cost, while maintaining quality and full conformance with defined process requirements and business rules.  Plan and organize work to maximize productivity in all claim adjusting activities.


    Use advanced knowledge of the of the auto repair industry to evaluate repair claims and negotiate settlements between the insurance company and repair facility. 


    Use and apply advanced knowledge of the auto repair industry to review estimates and associated documentation to apply guidelines, state statutes, and best practices. 


    Apply technical knowledge and insight towards reaching agreement with repair facilities for estimate scope/cost as well as escalation handling.


    Prepare client reports by collecting and summarizing information required by client and LYNX Services.


    Maintain current home state license and continue professional development through additional and continuing training.


    Maintain company reputation and insurance products integrity by complying with federal and state regulations and service standards.


    Quality - Consistently handle claimant and client contacts in full conformance with defined process requirements, quality standards and business rules.  Maintain professional and technical knowledge through continuing education to maintain a current adjuster’s license and/or gain additional required licenses.  Take appropriate actions to address any/all noted areas for improvement.  Respond to constructive feedback provided by the Supervisor, ADP in a positive and professional manner.


    Policy Conformance - Maintain full conformance with policy requirements outlined in LYNX Services Employee Handbook.  Communicate any/all non-conformances in a timely and complete manner.  Maintain the utmost level of business integrity in all work-related activities.


    Safety, Health, and Environmental - Contribute to a safe and healthy work environment by utilizing tools and equipment in the most ergonomically desirable manner, consistently adhering to safety policies and procedures, and promoting safety awareness among co-workers.



    Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary; and


    All other related and/or additional responsibilities that may be required or assigned.


    • Minimum of 3 years of prior experience with insurance carrier, automotive appraisal or body shop estimating and /or reviewing
    • Current home state appraiser or adjuster license
    • Strong knowledge of electronic estimating software and ability to multi-task using multiple computer applications and multiple systems.
    • Good verbal and written communication skills and can effectively utilize email to send and receive messages.
    • Strong analytical and mathematical ability.
    • Specialty/heavy equipment appraisal experience is desirable.
    • Possess skills/ dimensions including interpersonal orientation, deductive problem solving, written/oral expression, behavioral flexibility, work ethic, attention to detail, frustration tolerance, and teamwork.
    • Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.
    • Ability to remain alert and focused during the work day


    Education Requirement

    • High school diploma is required.  Advanced education, training and experience beyond high school level is preferred. 

    It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.



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