Field Account Manager - Automotive Services

US-Virtual Texas
FLSA Status
Exempt
Type
Regular Full-Time

Mission

POSITION SUMMARY:

Join the national leader in automotive dealership service technology. AutoPoint, a subsidiary of Solera Holdings, Inc. is looking for an uncommon Account Manager to join our Operations team. We are looking for the best and brightest, someone who wants to be a part of a great team and join our mission of disrupting the market with innovation and technology. If you are creative and passionate, and you have a track record of success in the automotive industry we are interested in you!

 

The Field Account Manager represents the voice and face of AutoPoint to dealership customers. The Account Manager – Automotive Fixed Operations' mission is to retain existing clients by driving performance improvement within their clients' vehicle inspection and work-flow processes as well as their marketing, thus resulting in increased client satisfaction and revenue.

 

The Account Manager’s mission is to manage the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. Responsible for maintenance, product penetration, and revenue growth of assigned accounts.

 

As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing AutoPoint's client base.

Position 80s

ESSENTIAL DUTIES & RESPONSIBILITIES:

Servicing Mission

  • Use consultative approach to drive & sustain improvements within the work-flow and vehicle inspection process of their clients, leading to increased customer pay revenue within their dealerships
  • Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships.
  • Proactive outbound communication to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnel
  • Develop a culture of continuous improvement in process execution
  • Present and communicate AutoPoint products and offerings and their application within the overall dealership environment.

 

Solution Consulting Mission

  • Understands the key performance indicators (KPI) that leverage the dealer’s business.
  • Effectively communicates AutoPoint’s value proposition and aligns it with the dealer’s objectives.
  • Regularly reviews, with assigned accounts and dealerships, the results of the marketing product suite.
  • Identifies and recommends program changes and marketing strategies
  • Shares AutoPoint knowledge and industry findings with assigned accounts.

 

Relationship Management

  • Maintains ongoing communication with different levels of account and dealer management at assigned account and dealer locations.
  • Assesses performance of existing dealers.

 

Account Retention & Management

  • Manages the retention, product penetration and growth of assigned accounts.
  • Manages all customer issues and conflict resolution.
  • Participates in the enrollment and review process for new orders for retention programs and custom campaigns.
  • Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members.
  • Communicates all program changes, enhancements and application bug fixes to the Account Management team
  • Maintains dealer contacts and business activity in Salesforce.com on a regular basis.
  • Processes and files internal documentation/communication on a timely basis, including but not limited to;
    • MMR Visit Details
    • Dealer Goals
    • Goals Achieved
    • Participants
    • Schedules future meetings
    • Market research
    • CSI scores
    • CSI Action plans
  • Provides valuable and constructive feedback.

 

Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary; and

All other related and/or additional responsibilities that may be required or assigned.

Qualifications

JOB SPECIFICATIONS

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.

 

Education: 

Bachelor’s Degree in Business (Sales or Marketing focus preferred) or equivalent work experience.

 

Experience: 

  • Qualified candidates must have 5+ years of experience in Service department of dealership as a Service Advisor, Manager or Director. 
  • Preferred candidates will also have worked for 2+ years as a vendor in fixed operations with auto dealerships.

 

Competencies: 

To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors:

 

Knowledge of:

  • Sales processes and tools (account planning and key selling)
  • Dealership Management System software experience (CDK, R&R, etc.)

 Ability to:

  • Develop relationships with key decision-makers
  • Build relationships with both internal and external customers
  • Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner
  • Present solutions that meet client’s needs and close the sale
  • Develop strategies, action plans, and metrics to monitor results
  • Create business development plans
  • Effectively communicate ideas
  • Communicate and give presentations in front of groups.
  • Effectively convey processes and training.
  • Listen to others and appropriately act on information provided
  • Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines
  • Work independently with minimal supervision and under constant deadline pressure.
  • Work effectively in a team
  • Work effectively in a fast-paced organization.
  • Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).
  • Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard; and

  • Remain alert and focused during the work day.

Other Qualifications:

  • Must be able to travel up to 75% of the time.

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