Training & Installation Specialist

US-MI-Ann Arbor
FLSA Status
Non-Exempt
Type
Regular Full-Time

Mission

Support the incremental annual revenue growth of $644K by ensuring new AutoFocus clients are installed, configured and attend effective personalized product training in a timely manner.

Position 80s

  • Deliver high-quality installations and configuration of AutoFocus.
  • Deliver high-quality instruction via virtual means to new and existing clients via one on one interaction.
  • Understand client specific needs to effectively configure the solution and communicate product knowledge.
  • Remain highly knowledgeable of Audatex products and service offerings.
  • Collect and analyze client feedback to improve upon training materials, installations, and configuration delivery
  • Assessing new client usage and their onboarding process.
  • Develop and maintain a library of product knowledge materials.
  • Work with Installation and Technical Support manager and staff to resolve client issues and establish procedures to eliminate recurring issues.
  • Provides technical and installation support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and installation specialists.
  • Documents all customer interactions consistently, thoroughly, and free of grammatical errors.
  • Performs all other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

  • High School Degree or equivalent required.
  • College or technical degree in Computer Science or equivalent preferred.
  • 3 + years customer service experience preferred.
  • 3 + years installation support experience preferred.
  • 3 + years training experience preferred.

Required Skills and Abilities

  • Exceptional multitasking ability.
  • Ability to conduct one-on-one trainings virtually
  • Knowledge of specific AudaExplore client product workflows and procedures.
  • Strong knowledge of Windows Operating systems (2000, ME, XP, Vista, Win 10)
  • Ability to install and troubleshoot software.
  • Ability to setup and trouble shoot networked hardware
  • Superior written and verbal communication skills.
  • Knowledge of web-ex or other on-line meeting tools preferred
  • Flexibility in scheduling to meet client needs with short turnaround

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed