Responsible for handling front line inbound telephone calls and written or internet based inquiries from customers regarding a wide variety of Hollander hardware and software products. Technical Support Representatives will be responsible for supporting all MS Windows and Super Dos based Hollander products. Support includes diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software installations.
To provide technical support with the software our customers use to succeed in purchasing end of life vehicles confidently, identify and inventory all parts of value, use data to operate efficiently and make better decisions, and help them sell them through all channels of demand.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.