The SMS Installation Technician will be responsible for performing remote software evaluation, installation and updates for Identifix’s Shop Management System software customers. The majority of customer installations will be accomplished remotely through desktop sharing software and other similar technologies. Each installation will be a multi-step process and will involve various members of the installation team. During the installation process the customer’s computer(s) will be evaluated remotely, SMS software will be installed, existing data files will be converted and installed in the new system and the customer will receive several sessions of training.
The SMS Installation Technician will evaluate the SMS customers’ on-site business computer(s) through remote access, perform system upgrades as necessary, then download and install the SMS software. The technician will configure the software and database to meet the customer’s requirements. The technician will also be responsible for installing any system maintenance or upgrades.
The position reports to the Operations Manager on a day-to-day basis.
The Mission: Support the incremental annual revenue $101K by providing efficient and timely Direct Shop Elite implementations and providing Tier 1 support for $1M revenue for existing Direct Shop Elite clients.
The successful candidate will have the following experiences, characteristics and competencies:
This individual is a strong computer systems technician with 3-5 years’ experience working in a customer service environment supporting PC based software and platforms. The desired candidate will have performed software downloads and PC configuring via remote access with various industry standard tools. Experience with automotive shop management systems, customer data record conversions and basic accounting systems is highly desirable. The successful candidate will have experience in the following areas:
Working knowledge of software download tools, desktop sharing technologies and other remote application software applications.
• Bachelor’s degree or equivalent work experience required