Join the leading global provider of software and services for the automobile insurance claims processing industry! Audatex, a subsidiary of Solera Holdings, Inc., delivers market-leading claims solutions to more than 50,000 insurance companies, collision repair shops and automotive recyclers worldwide. This global reach, combined with a strong financial position, enables us to continually invest in our technology, our clients and, our employees.Audatex is currently seeking a Valuation Service Representative (Full Time) for Portland, Oregon.
The Valuation Service Rep processes Autosource vehicle valuations to determine fair market values for insurance clients. Primary responsibilities include handling client phone calls and producing vehicle valuations in an office production environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Prioritizes and completes work received throughout the day, while simultaneously receiving inbound calls from customers
•Produces vehicle valuations requested by customers through telephone, fax or emails using Audatex software
•Updates and adjusts vehicle valuations based upon customer input received trough phone, fax or email using Audatex software
•Answers technical questions on vehicle valuations developed by company (e.g. explain fair market value, feature lists) received through phone, fax or email
•Determines necessity of performing market research on a vehicle in order to determine the fair market value of the vehicle
•Places calls to customers in order to obtain information to complete vehicle valuation
•Utilizes instant messenger to engage team for assistance on valuations while interacting with the client
•Maintains knowledge of state and national regulations surrounding vehicle valuations
•Delivers high level of customer service to all clients
•Performs market research on vehicle and equipment in order to determine fair market value
•Places calls to dealerships to obtain quotes on vehicles as part of market research on vehicle valuation Requirements.
•High School diploma or GED equivalent
•Any combination of experience and high interest in Recreational Vehicles, Semi-truck, Automotive, Power Sports, or Commercial Vehicles is strongly desired
•3-5 years in a customer service profession, preferably with an insurance or automotive organization.
•Able to type 40 words per minute with 95% accuracy
•Strong organizational skills
•Ability to effectively communicate with others at all levels of the Company and the general public, both verbally and in writing.
•Ability to demonstrate a courteous, tactful and professional approach with employees and external customers and vendors.
•Ability to accurately complete tasks and projects, within allowable time-frames.
•Ability to perform special assignments as requested by the management team.
•Ability to work both independently and as part of a team.
•Must be able to maintain confidentiality at all times.