IT Desktop Systems Specialist

US-TX-Corp - Westlake
Regular Full-Time


About Solera


Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that manage and protect life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 45 acquisitions across its Risk Management Solutions, Service Maintenance & Repair, and Customer Retention Management platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 250 million transactions annually for approximately 200,000 partners and customers in nearly 90 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,000+ associates comes from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. Solera went public on the NYSE in 2007 under the stock symbol "SLH", joined the S&P 400 in 2009, and went private in 2016 in a $6.5 billion transaction backed by leading investors that include Vista Equity Partners, Koch Industries and Goldman Sachs. For more information, please visit, @soleraworks on Instagram, or @SoleraInc Twitter.



This role is based at the Solera Corporate Headquarters in Westlake, TX, with the potential to also support our other DFW locations, currently in Addison and Roanoke.  It calls for an individual that’s very highly motivated, able to manage multiple and competing priorities and able to remain calm under pressure.  'Always on’.  The role encompasses all activities and technologies related to a leading-edge enterprise office environment, including desktop and mobile hardware & software (Windows and MacOS), AV distribution and networking.  There’s no such thing as a typical day, each will be different, some will be reactive, and other days will be getting involved with strategic activities to constantly drive the company forward.

Position 80s

Responsibilities include:

  • Core Mission 80’s
    • Support the end-user community, comprising of knowledge workers (including remote workers) and top-tier executives. Help resolve software and hardware issues, desktop and mobile.  Assist with IMAC activities.  Always present a professional image of the Corporate IT team. Follow established procedures or develop innovative new solutions to user problems.
    • Support the office technology platforms, including wireless and wired networks, conference room technology, security systems, automation systems, AV streaming technology
    • Provide IT support at events held in various locations.
    • Be completely up-to-date with the latest software (predominantly Microsoft – Lync/S4B, Exchange, Office365, SharePoint Online)
    • Be OS agnostic – we love Mac and Windows equally 
  • Core Mission 20’s
    • Be diligent in ensuring support tickets are closed within SLA, with meaningful information
    • User on-boarding and off-boarding using AD tools. Other user IMAC activity, such as mailbox moves, changes to phone set-up etc.
    • Relentlessly look for ways to improve what we do. Challenge the status-quo.
    • Hardware maintenance repair (swapping out hard-drives, fixing printers, projectors etc)
    • Imaging of hardware using industry standard tools
    • Do everything with data security and SOX compliance in mind


This person needs to have come from a multi-disciplined background, and be able to work at all levels within the company, on any type of IT problem or project.  Specifically:

  • Strong and proven experience with user support in a mixed-vendor, mixed OS environment.
  • Ability to earn trust and build relationships at all levels within the organization.
  • Ability to effectively manage multiple priorities.
  • Good verbal and written communication skills; well presented.
  • Creativity and the capacity to innovate.
  • Ability to travel 10% annually.



  • Fully conversant with Windows 7, 8, 8.1, 10
  • Fully conversant with Apple MacOS, Mac hardware, IOS hardware and related accessories
  • Strong experience with the full Office 2013 and 2016 suites, including Office365 and OneDrive
  • Aware of consumer-level AV technologies, such as AppleTV & Roku, and understands all the standard AV terminology
  • Able to image a PC, join it to a domain, load the relevant software etc.



  • Specific experience with Lync (Enterprise) 2013 or S4B 2016 from an administration point of view
  • Specific experience with Office365 from an administration point of view
  • Interest in leading-edge home automation/awareness technologies, such as Nest, Sonos, Control4, SmartThings, Amazon Echo
  • Familiarity with LogMeIn, WebEx
  • Cisco – networking or VoIP
  • Lync Room System (LRS)
  • OneNote troubleshooting
  • Lync Troubleshooting
  • Network troubleshooting


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed