• IT Desktop Systems Specialist

    Job Locations US-TX-Corp - Westlake
    Regular Full-Time
  • Mission

    IT Desktop Systems Specialist

    Who We Are

    Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.



    The Solera Way

    Solera’s uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability).  We define our mindset using Our 3H’s: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits.  The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.


    Are You Uncommon?

    We’re on the hunt for an experienced IT Desktop Systems Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will serve as the IT Desktop Systems Specialist.

    Position 80s

    What You’ll Be Doing

    At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission.  The 80’s, as we call them at Solera, are the employee’s priorities associated with their role or mission.  The mission 80’s for this role, are:

    Core Mission 80’s

    1. Support the end-user community, comprising of knowledge workers (including remote workers) and top-tier executives. Help resolve software and hardware issues (Desktop and mobile) in OS agnostic environment while presenting a professional image of the Corporate IT team. Follow established procedures or develop innovative new solutions to user problems.
    2. Support the office technology platforms (predominantly Microsoft – Lync/S4B, Exchange, Office365, SharePoint Online), including wireless and wired networks, conference room technology, security systems, automation systems, AV streaming technology
    3. Provide backup/coverage IT support at various Corporate locations in the DFW area


    Are You Qualified?

    This person needs to have come from a multi-disciplined background, and be able to work at all levels within the company, on any type of IT problem or project.  Specifically:

    • Strong and proven experience with user support in a mixed-vendor, mixed OS environment.
    • Ability to earn trust and build relationships at all levels within the organization.
    • Ability to effectively manage multiple priorities.
    • Good verbal and written communication skills; well presented.
    • Creativity and the capacity to innovate.
    • Ability to travel 10% annually.



    • Fully conversant with Windows 7, 8, 8.1, 10
    • Fully conversant with Apple MacOS, Mac hardware, IOS hardware and related accessories
    • Strong experience with the full Office 2013 and 2016 suites, including Office365 and OneDrive
    • Aware of consumer-level AV technologies, such as AppleTV & Roku, and understands all the standard AV terminology
    • Able to image a PC, join it to a domain, load the relevant software etc.


    • Specific experience with Lync (Enterprise) 2013 or S4B 2016 from an administration point of view
    • Specific experience with Office365 from an administration point of view
    • Interest in leading-edge home automation/awareness technologies, such as Nest, Sonos, Control4, SmartThings, Amazon Echo
    • Familiarity with LogMeIn, WebE
    • Cisco – networking or VoIP
    • Lync Room System (LRS)
    • OneNote troubleshooting
    • Lync Troubleshooting
    • Network troubleshooting

    Our Space

    We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera’s work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.


    We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy.  This wellness plan is our commitment to healthy living, which spans across our office environments.





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